Privacy Policy
Last updated: March 19, 2025
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Data Collection and Usage
Value One respects the privacy of all Users. Personal data, including name, contact number, email, shipping address, and order information, is collected solely for order fulfilment, delivery coordination, and customer support.
Data Sharing
Personal information is not rented or sold under any circumstances. Information may be shared only as required by law, fraud verification procedures, or court order.
Third Party Website Links and Services
We may provide links to some external third-party websites. The provision of any such link does not mean promotion or endorsement of the external website, website or websites, or the product and services offered by it. We do not share any personal information on behalf of our users who choose to visit these websites. However, every third-party website has an independent privacy policy and we will not be responsible for any kind of information collected or gathered by them. You can refer to their particular privacy policies and learn about how they store and process the data shared by you.
If the user is himself/ herself providing us with his/ her third party’s personal information then it shall be the user’s responsibility and consequently any obligations and liability thereof to take proper permissions before sharing such personal information such as sharing any login details, names or images of your associated account users etc.
In summation, you can freely visit and browse our website and mobile app and share personal information as and when you choose based on your express consent. Choosing to share certain additional personal information can lead to access to additional functionalities, ease of access to login or register, ease of creating an account with us, or placing a product or service/ skills order. We might also, from time to time, opt to send you updates regarding products, skills and services, special offers, update on any change in the Terms and Conditions, or any other information we think might be of interest to you. If you wish to not receive such updates, you can always opt and unsubscribe from the mailer list. You can choose it at any time.
Any authorized third parties may collect certain data and information, including sensitive personal data and information for, in relation to and/or in the course of providing the third party services. The collection and use of data, including personal sensitive data, by the third parties shall be as per the terms and conditions and privacy policies (including disclaimers and other statements) specified by such third parties and Dylect shall not have any liability in this regard.
Lawful Basis For Processing Information
As outlined in this Privacy Policy, we will not process your personal information without a lawful basis to do so and except for the purposes of legitimate business interest. We may process your personal information on the legal bases of: (i) consent (where We have obtained your prior, free, unambiguous, clear, indistinguishable, express consent to the processing; (ii) contract (if you have entered into an agreement with us and such processing is a necessary part thereof for the purposes of legitimate business interest); (iii) compliance with applicable laws; and/ or (iv) to protect the vital interests of any individual.
Further, we may also process certain personal information on the basis of the following legitimate business interests, provided that such interests are not overridden by your data protection and privacy rights and interests: (i) delivering the purchased products and services or other associated/ linked service requested by you; (ii) analyse and suggest if any other related product/ service shall be suitable for you to improve, personalize and customize your user experience; (iii) developing and continuing to develop, upgrade and improve our products and services, our website, our online and other platform(s), learning from your user/ media consumption behaviour to better serve you and other users; (iv) helping us modify, upgrade, customize and/ or enhance our products and services, our website, our online and other platform(s) (online or otherwise), mobile app and web app, software, and its content(s)/ service(s), receiving insight as to what users like or dislike, prefer, their habits and patterns in respect of viewing or aspects thereof; and (v) providing a consistent and secure user experience in connection with our products and services, our website, our online and other platform(s), software and its content(s), any application, other associated/ linked services, mobile app and web app.
Retention Of Information
We retain personal information and other information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with the relevant laws and regulations of relevant jurisdiction. The criteria for determining the duration for which we will keep your personal information and other pertinent information are as follows: (i) we will retain copies of your personal information and other pertinent information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Privacy Policy, the Terms and Conditions, the Limited Warranty Statement, any disclaimers and other statements, including for the duration of time we have an ongoing contractual and binding relationship with you and provide services to you; (ii) if there is a legal obligation to which we are subject (for example, certain applicable laws require us to keep records of your transactions (financial, payment related or otherwise) for a certain period of time before we can delete them); or (iii) keeping in view our legitimate business interest, including any litigation or regulatory investigations.
Notwithstanding the above, we may choose to delete the personal information shared by the user(s) in case the information is no longer required to carry out our legitimate business interests and the purposes for which we were processing the information for, a request to discontinue a service or deactivation of the account is received unless we are required by applicable the relevant laws and regulations of relevant jurisdiction or any other binding action to retain the information for further processing. In case of account/ service deletion or data purging, no backups shall be made in our systems/ servers/ networks whatsoever, at our sole discretion only. We may choose to keep the information in a form which does not permit identifying you personally.
We subject our cloud databases to periodic reviews and updates to gather information which is obsolete and no longer needs to be retained based on certain time periods, taking into account the type of service the user is offered, the duration of our relationship with you, the customized service requested by you, necessary retention periods, and following the specified terms and conditions and the provisions of this Privacy Policy.
Accessing, Updating and Deleting Your Information
As a user of our products and services range, you may at any time access, correct, delete, and change or transfer your personal information that we hold, including registration and account details. Additionally, you may at any time access, delete or change the subscribed services you have opted for. You can update or modify the personal information you have included in your profile or change your username by logging in and accessing your account.
You can log in to manage your email preferences and follow the “unsubscribe” instructions in commercial email messages. If required by you, we will delete the personal information provided by you in connection with use and access of our products and services and all associated/ linked services/ content, including applications, software, etc, provided to you. We may retain information about you for the purposes authorized under this Privacy Policy, the Terms and Conditions and the Limited Warranty Statement and/ or other disclaimers or statements thereof, unless prohibited by the relevant laws and regulations of relevant jurisdiction. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity, provided this may affect your use and access to your purchased products and services, software, applications and its associated/ linked services and content may be disabled, discontinued, non-usable and may not be available.
Though you may delete your account, you acknowledge that we may retain certain residual information in connection with your account including but not limited to subscriber related information, payment details and complaints related data (if any). We shall retain your information for our record even after the deletion of your account associated with us and/ or any authorized third party partner(s) only in consonance with this Privacy Policy, the Terms and Conditions and the Limited Warranty Statement and/ or other disclaimers or statements thereof, including for the purpose of compliance with legal obligations, resolving of disputes and enforcing of agreements.
How Information Is Protected?
We are very particular and diligent about the user experience of our end users and ensure proper safeguards to protect the personal information they entrusted to us. We use reasonable security measures to protect information from unauthorized access, maintain data accuracy, and help ensure the appropriate use/ disclosure of information. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology.
We take proper, adequate, efficient and best industry standards related technical, physical, administrative and managerial measures to protect your personal information against accidental loss or unlawful acquiring, unauthorised adulteration, or unauthorised access and misuse or any other unlawful way of information processing of the shared information trusted to us by the users. We share, execute and sign duly stamped and properly drafted contractual agreements with our service providers (third party or otherwise) to safeguard any information from being misused or unlawful access that is in our possession. Even with our best efforts we cannot promise 100% security in certain cases owing to the associated risks of sharing and receiving information via internet as the internet is not 100% secure. We encourage you to use your own discretion while sharing any personal information voluntarily and ensure not to share your login details, passwords or credit card details with non-trustworthy sources.
We host all our products, services, applications, software, platforms, utilize cloud services (i.e., our cloud services and other trusted third party cloud services) in a protected manner by utilizing a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. After a transaction, your sensitive private financial information (such as credit cards and other sensitive information) will not be stored on our servers. The foregoing is subject to your compliance with the following:
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You are responsible for maintaining the security and confidentiality of your user id and password while using and accessing our products, services and applications. You acknowledge that neither we nor any of our directors, shareholders or other representatives shall be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of your user account with us and/or your ability or inability to use the user account; or
Further, you agree and undertake that any information you share on your public profile on our website, platform or Amazon affiliated websites, platform or applications or with your friends and family via the website or mobile apps will be your responsibility and consequently you shall be imposed with related obligations and liability thereof. We are also not responsible for any personal information you share in associated groups, forums or discussions which are public in nature whether such information has been shared on our website, platform, and applications and/ or Amazon affiliated websites, platform or applications or any of our authorized third-party platform(s) and tool(s).
Can Users Access The Information?
You have the right to request access to receive details about the personal information we collect, retain and maintain about you in order to correct or update any inaccuracies in your shared personal information, to have your shared details deleted or blocked. Most of the shared information will be directly available for access under your account with the website or mobile apps. You can also exercise your right to data portability to ensure seamless transfer of your shared information with any third party at your own discretion, in that case these rights will be subjected to local applicable laws and regulations.
Can Children Access The Products And Services?
Our products and services are meant to be used by adults only. We suggest any use of our product and services by children below the legal age to be considered as an adult should be carefully supervised by a capable and sound adult or guardian. Any discrepancies arising out of any unsupervised usage of our products or services will not be our responsibility and consequently any imposition of obligations or liability thereof shall not be attributable to us.
NOTE: SOME OF OUR PRODUCT AND SERVICES COME OR WILL COME INTEGRATED WITH THE AMAZON ALEXA SOFTWARE (“ALEXA SOFTWARE”) OR GOOGLE ASSISTANT SOFTWARE AND ANY VOLUNTARY USAGE OF THE ALEXA AND GOOGLE ASSISTANT SERVICES WITH OUR PRODUCT MIGHT BE SUBJECT TO CERTAIN PRIVACY GUIDELINES FROM THE ALEXA OR GOOGLE SOFTWARE AVAILABLE FOR USER’S REVIEW AT RESPECTIVE WEBSITES. FROM TIME TO TIME ALEXA OR GOOGLE ASSISTANT MIGHT USE AND STORE INFORMATION BASED ON YOUR SOFTWARE USAGE AND BASED ON THE INFORMATION COLLECTED BY ITS WEBSITE AND BROWSER EXTENSION SOFTWARE (“TOOLBAR SERVICE”). HOW IS THE INFORMATION STORED AND WHAT ALEXA OR GOOGLE ASSISTANT DOES WITH IT IS UNDER ANY CIRCUMSTANCES NOT THE LIABILITY OF OUR COMPANY AND SHALL BE SUBJECT TO ALEXA’S OR GOOGLE ASSISTANT’S PRIVACY POLICIES, TERMS AND CONDTIONS AND DISCLAIMERS/ RELATED STATEMENTS THEREOF, WHICH MAY BE UPDATED/ MODIFIED FROM TIME TO TIME. WE AS A COMPANY ARE NOT ASSOCIATED WITH ANY TYPE OF DATA COLLECTION OR SHARING ON BEHALF OF ALEXA’S OR GOOGLE ASSISTANT’S SOFTWARE AND DISCLAIM AND DO NOT ASSUME ANY RESPONSIBILITY OR OBLIGATIONS AND CONSEQUENTLY ANY LIABILITY ARISING DUE TO USAGE OF ALEXA OR GOOGLE ASSISTANT SOFTWARE BY THE USERS.
Payment Security
All payments are processed through authorized PCI-DSS compliant gateways, including GoKwik and Razorpay. Value One does not store customer card information, CVV, or banking credentials.
Communication
Customer contact details may be used to provide order updates or information on upcoming products and services from Value One’s brand group.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at dreame@valueone.in