The website in.dreametech.com (hereinafter "Website") is owned, operated, and maintained by Value One Retail Pvt Ltd, the India distributor for Dreame International (Hong Kong) Limited ("DREAME"). Value One Retail Pvt. Ltd. ("Value One") is solely responsible for the operation, management, invoicing, payment collection, delivery of all products ordered through the Website, and compliance with all applicable Indian laws and regulations, including those governing e-commerce, data protection, and digital transactions.

By accessing, browsing, or using this Website, the User agrees to be bound by these Terms of Use, all policies referenced herein, and applicable Indian laws. Only individuals of legal age (18 years or older) may use this Website for personal, family, or household purchases. Use of the Website for commercial, resale, or bulk purchase purposes is strictly prohibited unless explicitly authorized in writing by Value One. Users accessing the Website on behalf of a business entity must ensure they have the legal authority to bind that entity to these Terms.

Users must provide accurate, complete, and up-to-date personal and order information (including name, contact number, email address, and shipping address) when placing orders or registering an account. Value One shall not be responsible for any delays, errors, losses, or non-delivery resulting from incorrect, incomplete, or fraudulent information provided by Users. The onus of providing lawful, valid, and authorized payment methods (compliant with Reserve Bank of India guidelines) rests solely with the User.

Fraudulent use of credit/debit cards, UPI, or any other payment method is punishable under applicable Indian laws. Value One reserves the right to suspend User accounts, cancel orders, and seek legal recourse (including filing complaints with law enforcement) in case of suspected fraud.

Users shall not:

• Use the Website for any illegal, unethical, or unauthorized purpose, including violating Indian laws, infringing third-party rights, or transmitting harmful, offensive, or misleading content.
• Tamper with the Website's functionality, security features, or content, or attempt to gain unauthorized access to the Website's servers or user data.
• Create fake accounts, submit false reviews, or engage in any activity that distorts product ratings or misleads other users.

All content on this Website — including text, images, logos, designs, product descriptions, trademarks, service marks, and software — is the intellectual property of DREAME, Value One, or their respective licensors, protected under applicable Indian intellectual property laws. Unauthorized copying, reproduction, modification, distribution, transmission, display, or commercial use of any Website content is strictly prohibited and shall constitute an infringement of intellectual property rights, subject to legal action and damages.

The DREAME and Value One trademarks, logos, and brand names may not be used in any manner without prior written permission from the respective owner. Any infringement of intellectual property rights may be brought before competent courts in India.

Products purchased through the official Website are eligible for delivery across all serviceable locations in India. All deliveries are handled by authorized logistics partners, including FedEx, DHL, Bluedart, Delhivery, and other reputable third-party couriers approved by Value One. Delivery to certain remote or restricted locations may be limited or subject to additional terms, and Value One will notify Users at the time of order placement if a location is non-serviceable.

Value One reserves the right to delay dispatch in case of stock unavailability, order verification requirements, technical issues, or unforeseen events beyond its reasonable control. In such cases, Users will be notified promptly via email or SMS regarding the revised dispatch timeline.

Value One shall not be liable for delays, non-delivery, or damage caused by logistics partners, strikes, labour disputes, natural calamities, political unrest, or any other events beyond its reasonable control. In such cases, Value One will make reasonable efforts to notify users and resolve the issue promptly.

User contact details may be used to provide order updates (e.g., dispatch, delivery, cancellation), respond to customer queries, and share information on upcoming products, offers, or services from Value One's brand group. Users may opt out of non-essential communications at any time by following the unsubscribe instructions provided in the communication.

All sales made through the Website are final. Refunds or returns for change of mind, incorrect selection, or preference are not accepted. Refunds will be processed only in cases of verified manufacturing defects, transit damage (supported by a valid unboxing video), incorrect product delivery, or order cancellation by Value One.

All replacement requests are subject to inspection and approval by Value One's Service Team. The User must return the defective or damaged product in its original packaging, along with all accessories and the original purchase invoice. Damage caused by mishandling, misuse, accidental damage, improper installation, or personal error is not covered under the replacement policy.

The original purchase invoice (generated at the time of order) is required for all warranty services and replacement requests. Claims submitted without a valid proof of purchase will be considered ineligible, and no warranty or replacement services will be provided.

Value One shall not be liable for incidental, consequential, or punitive damages arising from the use or inability to use the product, including but not limited to loss of use, loss of data, or indirect financial losses. Total liability of Value One shall be limited to the purchase price paid by the User for the product.

Value One reserves the right to cancel orders due to stock unavailability, pricing errors, suspected fraud, technical issues, or events beyond its control. In case of cancellation by Value One, a full refund will be processed within 7–10 working days through the original payment method, with no cancellation fee. For customer-initiated cancellations, a cancellation fee of up to 10% of the order value may apply depending on order status (e.g., if the order has already been dispatched, a higher fee may apply). Cancellations are not permitted once the product has been delivered.

Value One endeavours to ensure all product pricing, descriptions, and information on the website are accurate. However, in case of typographical errors (e.g., incorrect pricing, product specifications, or availability), Value One reserves the right to refuse or cancel the order. If payment has already been made for such an order, a full refund will be processed via the original payment method within 7–10 working days, and the User will be notified promptly.

Users agree to indemnify and hold harmless Value One, DREAME, and their affiliates, officers, directors, employees, and agents against any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

• Violation of these Terms of Use or any policies referenced herein.
• Violation of any applicable Indian laws, rules, or regulations.
• Infringement of third-party rights, including intellectual property rights, privacy rights, or contractual rights.
• Defamation, harassment, or unauthorized use of the Website or its content.
• Any act or omission by the User that causes harm to Value One, DREAME, or other Users.

These Terms shall be governed by the laws of India. All disputes shall first be attempted to be resolved amicably. If not resolved within 30 days, disputes may be referred to the courts at Gurugram, Haryana, India, subject to the consumer's statutory right to approach a consumer forum at their place of residence or any other competent court as per applicable law in India.

Value One does not endorse or assume any responsibility for the content, products, services, or businesses of any third-party websites or links accessed through the Website. Access to third-party links is at the User's own risk, and Value One shall not be liable for any loss or damage arising from the use of such third-party websites or services. The Website may contain links to third-party platforms solely for the convenience of Users, and such links do not constitute an endorsement.

The product images displayed on the Website are for illustrative purposes only. Due to studio lighting, photography angles, screen resolution, and other factors, the actual appearance, color, texture, and details of the product may differ slightly from the images shown. Value One and DREAME shall not be liable for any discrepancies between the product images and the actual product received by the User.

Neither Value One nor DREAME shall be liable for any failure or delay in performing their obligations under these Terms of Use due to events beyond their reasonable control, which shall constitute Force Majeure. Such events include, but are not limited to, natural calamities, floods, earthquakes, fires, pandemics, strikes, lockouts, labor disputes, political unrest, war, civil disturbances, government restrictions, power outages, internet failures, or any other unforeseen and unavoidable events that prevent or hinder the performance of obligations. Upon the occurrence of a Force Majeure event, the affected party shall notify the other party promptly and make reasonable efforts to mitigate the impact of such event.

Value One reserves the right to modify, update, or revise these Terms of Use at any time. Any changes will be posted on the Website, and the revised Terms will take effect immediately upon posting. Users are advised to review these Terms periodically. Continued use of the Website after the posting of revised Terms constitutes acceptance of the changes.

If any provision of these Terms of Use is found to be invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The failure of Value One to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

These Terms of Use constitute the entire agreement between the User and Value One regarding the use of the Website, superseding any prior agreements or understandings (written or oral) between the parties.

For any queries, assistance, or service-related concerns, please contact our Customer Support team through the following channels:

We strive to respond to all queries promptly; however, response times may vary based on the volume and nature of the request. By contacting us through these channels, customers consent to receiving communications necessary for resolving their queries or providing support.