Shipping policy
Products purchased through the official website are eligible for delivery across all serviceable locations in India. Deliveries are handled by authorized logistics partners including FedEx, DHL, Bluedart, Delhivery, and other approved couriers. Delivery to certain remote or restricted locations may be limited, and you will be notified at the time of order placement if a location is non-serviceable.
Free shipping is offered on all products purchased directly from the website within India, unless explicitly stated otherwise (e.g. bulk orders, oversized products, or remote locations). Any applicable charges will be clearly displayed at checkout prior to order confirmation.
Orders are generally dispatched within 24 hours of successful payment confirmation, excluding weekends, public holidays, and special occasions. Dispatch may be delayed in cases of stock unavailability, order verification requirements, or unforeseen events beyond our control. You will be notified promptly via email or SMS if a revised dispatch timeline applies.
Standard delivery is estimated within 2–5 working days from dispatch for most major cities and urban areas. Deliveries to remote, rural, or semi-urban locations may require an additional 2–3 working days. Estimated timelines are indicative only and do not constitute a contractual obligation.
Deliveries may require verification via your registered name, signature, and an OTP sent to your registered mobile number. Please verify that the official Dreame packaging seal is intact upon delivery. Any package with a broken seal, visible tampering, or damage must be refused at the time of delivery, and reported to customer support within 24 hours.